AI healthcare solutions with a human touch

We provide healthcare that empowers your employees to access compassionate, reliable support while simplifying healthcare complexities. Combining deeply engaged Care Advocates with innovative technology, we ensure each member feels guided and cared for.

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Award-winning technology

Accolade has been using AI and machine learning to optimize our service for nearly a decade.

Elements of AI power our internal applications and proprietary software and models, and our tested and proven AI systems create value for our customers and members. Accolade is dedicated to ongoing investment to remain an industry leader in this area. We continue to develop ways to make our service more efficient and accurate while keeping human interaction at its core. Accolade is a 2024 winner of the Business Intelligence Group's Artificial Intelligence Excellence Award program for our application of Natural Language Processing. This award recognizes companies leveraging AI technology to solve real-world problems. Accolade is one of the only healthcare organizations recognized this year for excellence in AI.

Accolade’s AI uses real-world data to deliver faster, more accurate healthcare support that grows with our members’ needs. By constantly improving our technology, we free up our team to focus on higher-level care, setting a new standard for quality and reliability in the industry.

Our advanced technology is designed to prioritize the member experience. At Accolade, we use technology to understand a member’s unique clinical needs to match them with the most appropriately skilled care team member to support those needs. Our data-driven True Health Actions recommend clinical actions and programs. Care Advocates and nurses introduce these opportunities and describe their value, resulting in stronger clinical engagement, better outcomes and savings.

Leaders in healthcare transformation

As a trusted leader in healthcare, Accolade partners with government bodies to shape AI healthcare policy and forms strategic partnerships to advance care. Our dedication to innovation and excellence was acknowledged with the Artificial Intelligence Award 2024, affirming our commitment to leading the way in healthcare innovation.

AI, automation and scale for a better healthcare experience

We provide a world-class healthcare experience focused on employee satisfaction (CSAT), operational efficiency, and fast resolutions. Recent advancements, including real-time updates on task statuses and automated note summaries for Care Advocates, have helped us achieve market-leading satisfaction scores by improving employee engagement and support quality.

Supporting your employees, wherever they are

Our dedicated Care Advocates offer offer personal support powered by technology across every stage of the healthcare journey. Whether through phone, chat, or video, we’re there for your employees every step of the way. Our Accolade Virtual Assistant (AVA) makes it easy for members to manage their healthcare independently through the Accolade App, accessing quick solutions for everyday tasks like retrieving ID cards, confirming benefits, or finding in-network doctors.

Sustainable service and support

Accolade maintains a strong support structure, ready to handle volume spikes and maintain service quality through any situation, ensuring your people always receive high-quality service. Our AI-driven workflow automation has increased efficiency by 40%, allowing Care Advocates to focus on engaging, human-centered interactions that enhance employee satisfaction. With Accolade, you’re investing in consistent, high-quality service that evolves with your workforce’s needs, and more.

Focused on meaningful, measurable impact

Our commitment goes beyond service—we drive real results for employees who need us most. By leveraging AI insights, we ensure our dedicated teams engage with high-risk employees and provide targeted, proactive support to foster better health outcomes. Through personalized recommendations and outreach, we’re there for employees at the moments that matter.

Innovation for smarter, more human healthcare

Accolade’s AI tools allow us to provide not just faster, but smarter support for your employees. Our AI-driven quality assurance and accuracy analysis optimize each interaction, ensuring members get accurate, efficient responses. Generative AI tools reduce post-call administrative tasks by 50%, so Care Advocates can give employees the time and attention they deserve.