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Accolade Care: virtual primary and mental health care

Accolade Care gives members easy access to top doctors and licensed therapists.
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Getting quality care shouldn't be so hard

Lack of access increases costs and impacts outcomes

  • 1 in 3 adults lack a primary care physician. [1]

  • It takes about 26 days to schedule an appointment with a primary care physician. [2] 

  • When people have trouble getting a doctor’s appointment, they’re more likely to avoid seeking care altogether or use high-cost urgent care or specialists.  
 

Accolade Care members get comprehensive, coordinated care

virtual primary care for businesses

Primary care

Members get personalized, comprehensive care from board-certified primary care physicians. This includes a full range of primary care services, including preventive, urgent and chronic care, that mirror the services available in traditional in-person settings.
Preventive care for businesses

Preventive care

Accolade Care helps members stay on top of preventive care and screenings to reduce disease risk, lower long-term healthcare costs, and ensure they’re living their healthiest lives.
Chronic condition management for businesses

Chronic condition management

Our doctors use proven methods to create highly personalized care plans for members who have chronic conditions, such as diabetes, asthma, high blood pressure, heart disease, and more. Providers also can order labs and bloodwork as appropriate. 
Urgent care for employers

Urgent care

Accolade doctors are ready to help with urgent care needs like colds, flu, UTIs, back pain, and sinus infections. Members can book appointments in as little as 15 minutes, and have a prescription sent to a local pharmacy. 
Mental health for employers

Mental health care

Members can connect to licensed therapists when they need support, aren’t feeling like themselves, or are experiencing depression, anxiety, sleep disorder, or something more complex.

virtual primary care for businesses

Primary care

Members get personalized, comprehensive care from board-certified primary care physicians. This includes a full range of primary care services, including preventive, urgent and chronic care, that mirror the services available in traditional in-person settings.
Preventive care for businesses

Preventive care

Accolade Care helps members stay on top of preventive care and screenings to reduce disease risk, lower long-term healthcare costs, and ensure they’re living their healthiest lives.
Chronic condition management for businesses

Chronic condition management

Our doctors use proven methods to create highly personalized care plans for members who have chronic conditions, such as diabetes, asthma, high blood pressure, heart disease, and more. Providers also can order labs and bloodwork as appropriate. 
Urgent care for employers

Urgent care

Accolade doctors are ready to help with urgent care needs like colds, flu, UTIs, back pain, and sinus infections. Members can book appointments in as little as 15 minutes, and have a prescription sent to a local pharmacy. 
Mental health for employers

Mental health care

Members can connect to licensed therapists when they need support, aren’t feeling like themselves, or are experiencing depression, anxiety, sleep disorder, or something more complex.

Exceptional teams provide convenient care

Top doctors

All Accolade physicians are graduates of the top 50 U.S. or HBCU medical schools and hold primary care board certifications. These providers have an average of 15 years' experience and address a range of conditions, including those often referred for specialty care. Many of our doctors have additional training and specialization in pediatrics, obesity, cardiology, orthopedics, and occupational medicine. 

Ongoing support

Members can feel confident knowing Accolade’s Care Team is available to provide support and answer any question they may have — before, during, and after an appointment. Our Care Team supports members with scheduling follow-ups, understanding their care plan, finding specialists, getting labs or imaging, managing prescriptions, and more. 

 

Our team of nurses and health coaches guides members through every step, answering questions by phone, email, or secure messaging. 

Members get healthcare that’s simple

Quality care

  • 51% of PCP visits are from members who have used Accolade Care previously*
  • ~80% of members who have a PCP or therapy appointment also get mental health screenings**
  • 91% of members referred by Accolade’s care team completed their virtual care visit**

Convenient

  • Members can choose their provider and schedule same-day appointments* 
  • Phone or computer access from the comfort and privacy of home 
  • ~50% of members Accolade for ongoing chronic care** 

Affordable

Our collaborative mental health care model integrates physical and mental health. This gives your people a complete, supportive experience when they need it most.

Quality care

  • 51% of PCP visits are from members who have used Accolade Care previously*
  • ~80% of members who have a PCP or therapy appointment also get mental health screenings**
  • 91% of members referred by Accolade’s care team completed their virtual care visit**

Convenient

  • Members can choose their provider and schedule same-day appointments* 
  • Phone or computer access from the comfort and privacy of home 
  • ~50% of members Accolade for ongoing chronic care** 

Affordable

Our collaborative mental health care model integrates physical and mental health. This gives your people a complete, supportive experience when they need it most.

Quality care

  • 51% of PCP visits are from members who have used Accolade Care previously*
  • ~80% of members who have a PCP or therapy appointment also get mental health screenings**
  • 91% of members referred by Accolade’s care team completed their virtual care visit**

Convenient

  • Members can choose their provider and schedule same-day appointments* 
  • Phone or computer access from the comfort and privacy of home 
  • ~50% of members Accolade for ongoing chronic care** 

Affordable

Our collaborative mental health care model integrates physical and mental health. This gives your people a complete, supportive experience when they need it most.

*Same day doctor appointments may vary in availability and do not include therapy sessions. ** 2023 eVPC BOB Qlik data 

How it works for members

Select a doctor or therapist.
Step 1

Select a doctor or therapist.

schedule time to schedule telehealth appointment
Step 2

Choose a time that fits.

Woman on health call
Step 3

Have a virtual visit by phone or computer.

get an order for tests, imaging, and vaccinations or a referral to a specialist
Step 4

If needed, get an order for tests, imaging, and vaccinations or a referral to a specialist.

Read the latest about Accolade Care

Finding a primary care doctor

03/24/2025

The number of Americans who have a primary care physician is declining. Accolade helps build a trusting relationship with...

1. National Association of Community Health Centers (NACHC). “USA Today: A Third of Americans Don’t Have a Primary Care Provider, According to NACHC Report.” NACHC, https://www.nachc.org/usa-today-a-third-of-americans-dont-have-a-primary-care-provider-according-to-nachc-report/. Accessed March 10, 2025.

2. Amenabar, Teddy. “Long Waits Are Keeping Some People from Seeing a Doctor. Here’s How to Get Care Sooner.” The Washington Post, October 30, 2023, https://www.washingtonpost.com/wellness/2023/10/30/medical-appointments-avoiding-long-waits/. Accessed March 10, 2025.

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